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  1. Soto Products Customer Help Section
  2. General Questions
  3. Shipping & Returns

Shipping & Returns

  • I typed in my address wrong and need to change it. What do I do?
  • I ordered the wrong color. Can I exchange it?
  • What is your returns policy?
  • How do I start a return?
  • How long does it take to ship a color chart?
  • What is your order processing time?
  • How much will it cost to ship?
  • The tracking number says it was delivered but I can't find the package.
  • What is your returns policy for international shipments?
  • Can I do expedited shipping?
  • How long does it take to process a return?
  • Where can I track my order?
  • How long does it take to send out an order after placing it?
  • How long before I receive my order?
  • What is the transit time?
  • My item(s) arrived damaged (dry, grainy, leaky, etc.), what should I do?
  • How do I qualify for free shipping?
  • Is Shipping free?
  • How long will it take to get my Color Chart?
  • How much will shipping cost me?
Soto Products Customer Help Section