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  1. Soto Products Customer Help Section
  2. General Questions

General Questions

Company Info

  • Who founded Soto?
  • Where are your products made?
  • Why should I buy products made in the USA?
  • What are your hours of operations?
  • How long does it take Soto to respond to an email?
  • When is your support team available?
See all 7 articles

Shipping & Returns

  • I typed in my address wrong and need to change it. What do I do?
  • I ordered the wrong color. Can I exchange it?
  • What is your returns policy?
  • How do I start a return?
  • How long does it take to ship a color chart?
  • What is your order processing time?
See all 17 articles

My Account

  • How do I create an account?
  • I forgot my password, how do I log in
  • How do I buy a gift card?
  • How do I use a gift card in my order?
  • How can I unsubscribe from receiving promotional e-mails?

My Order

  • How can I change or cancel my order?
  • How do I complete my purchase / check out / place an order?
  • When can I get items that are out of stock?
  • The product arrived damaged (dry, grainy, leaking, etc.) -- what do I do?

FAQ

  • What are Volatile Organic Compounds (VOCs)?
  • What finish do you recommend for kitchen cabinets?
  • I want to get several colors. How can I do this?
  • Does your paint come in glossy or matte?
  • Do I have to take the door off when I paint it?
  • I like the touch-up paint color, but can I get it in a bigger quantity to paint a door or even a whole room?
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